Services
Kulmor Group helps growing brands handle customer conversations clearly and consistently through practical support coverage, Gorgias-based workflows, and hands-on management.
Every brand handles different order volume, products, policies, and customer expectations. We shape support around your channels and daily workflow instead of forcing a generic process.
Whether you need core email coverage, live chat support, helpdesk organization, or overflow help during busy periods, we can build a support setup that makes sense for your stage of growth.
Detailed services
We help manage support inboxes with thoughtful customer replies, ticket follow-up, and clear communication around common ecommerce questions. This includes product inquiries, order updates, basic troubleshooting, and general day-to-day inbox handling.
Live chat helps customers move faster when they need a quick answer before or after placing an order. We provide chat coverage designed to feel friendly, responsive, and aligned with your brand voice.
For brands that need direct phone support, call coverage is available as an additional paid option. We can discuss whether it makes sense for your customer volume, product type, and current support workflow.
Kulmor Group is comfortable working within Gorgias to help keep support organized. That includes ticket handling, customer follow-through, and practical workflow support that fits the way ecommerce teams commonly manage conversations.
We help customers stay informed when they need shipping updates, tracking details, order status clarification, or assistance resolving order-related questions. The goal is to reduce confusion and keep communication clear.
Returns and refund requests need calm, professional communication. We help brands handle these cases clearly, follow store policies, and give customers a better experience during more sensitive support moments.
Beyond individual replies, we help keep everyday support workflows practical and organized. That includes handling recurring customer inquiry patterns, keeping handoffs clear, and maintaining a consistent support experience.
If your internal team is stretched during busy periods, launches, or growth phases, we can provide overflow support to help you stay responsive without scrambling to build a larger in-house team right away.
How setups are tailored
Some brands need daily email coverage with structured helpdesk support. Others need live chat during key hours, overflow handling during busy periods, or a broader setup that includes returns, shipping questions, and order issue resolution.
We work with you to understand your support volume, tools, customer needs, and preferred communication style so the setup feels practical from day one.
Pricing
Pricing depends on your support channels, ticket volume, coverage expectations, and whether you need add-ons like phone support. We're happy to discuss your needs in a free consultation and recommend a setup that matches your stage of growth.